We are proud of the quality of our products and their outstanding durability – under normal conditions our motors can even exceed the age of 20 years(!) – and we have customers using them even after this long time... and they are still fully working. We do everything to prevent trouble – there are several controls during the whole production process and at the end every single motors is thoroughly tested to prevent any hassles. Our warranty return rate is far less than 1%.

But what to do if you really face a problem? For example someone dropped the motor on the floor, or water got inside the motor or any other reasons. You expect quick help – and that’s what we offer.

For technical questions about Trietex® products, their application or troubleshooting please call +49 7628 9100 0 or by Fax +49 7628 9100 40 or email to support@trietex.de.

We offer all important spare parts direct from stock - usually shipped within 48 hours. A list of the most common spare parts can be downloaded here. Please request spare parts using this form. Important: modifications or repairs on the electronics should only be done by authorized and trained staff!

For warranty repairs please contact your Trietex® dealer or distributor. In urgent cases please call us before returning motors.

Please send motors for repair with your contact information, detailed description of the problem, warranty proof if applicable (invoice, delivery note) to the adress below.

Trietex Repair Services

Dammstraße 5a

79588 Efringen‑Kirchen

Germany

All motors for repair must be sent CIF Efringen‑Kirchen. Prices for repairs usually vary between 32 and 65 Euros excluding VAT and shipment. A detailed offer for repairs can be requested in advance. If the offer is declined we need to charge handling costs of 15 Euros. An excerpt for the most usual repairs can be found below